Author Archive

10 March
2011

Useful Vs Useless – How brands should give a helping hand

It’s a bit of an industry hazard that whenever I see the word beta, I find myself typing in my contact details without even reading what it’s for… but last week I got to try out the beta version of the new site memoLane.com which lets you pull a lifetime’s worth of your social media activity into one place.

In a few minutes it was easy to hook up my Facebook profile, Twitter feed, Flickr photos and Last.fm to create a smooth-scrolling, well-designed timeline.

Depending on how prolific you are across your various channels, it can take a little while to see what it is you were taking photos of and shouting about this time five years ago, but it’s worth the patience for a one-off slice of virtual nostalgia.

Where the site falters is with its attempt to be a social media network itself.

You’re encouraged to become memoLane friends with other users and collaborate on arranging past content into stories – something Facebook’s ‘See Friendship’ feature does in one click, without the need for you and your mates to register for yet another service.

Also, whilst memoLane pulls in everything from your Foursquare to Vimeo activity, the likes of Tumblr, Blogger and WordPress are missing. People most likely to embrace memoLane are the more egocentric of internet users who probably have blogs of some form or another that they value as much or more than their 2005 Twitter rants or photographs of their birthday party the year before last.

MemoLane’s “interesting for half an hour but not for daily use” offering highlights the importance of considering how helpful new tools might be before going ahead and developing them. As nice as an idea it might be, has it got longevity and the construct to keep bringing in and retaining users, or will it become a dormant asset that drops off your social media channels a month after launch?

For brands deciding what their next online asset should be, aiming for long term usefulness rather than a one minute web wonder will provide far greater return on investment.

An application on the Facebook page of a removals van hire company that puts your profile picture on the side of their vehicle might faintly amuse for half a second, but a branded application for the same company that informs friends of a new address, helps to book a van and keep a checklist throughout the stressful moving period would actually assist users and in turn, have them build an association between the business and expertise within its field.

Here are some of my favourite branded utilities that serve a purpose alongside putting a logo and website address in front of my eyes on a near daily basis. They’re all mobile based as that’s the device I always have with me and of course, you can’t see Facebook wall tabs besides on a computer.

Nike+ GPS iPhone app

There are now lots of running iPhone apps out there, this is the first and only one I’ve used as it offers everything I need. With a couple of taps you can be on your way, tracking your job and keeping a record of your performance to help you improve your time/distance on your next run. Friends can cheer you on from your Facebook page to provide a nice pick me up when you’re starting to lag and you can easily share your route when you’ve caught your breath.

Domino’s iPhone app

Once all of that running’s out of the way, there’s no finer treat than a giant pizza to undo all of the hard work. This app makes that happen really smoothly, without having to tackle bad quality phone lines, misunderstanding of address or card details and phone calls to find out where your order is. The ease of it all in turn provides the business with a lot more orders than they’d otherwise get from me.

Tastecard iPhone app

The previous overview may suggest otherwise, but dinner’s often an afterthought when I’m out and about, catching up with friends over a pint. As a Tastecard member, this app’s really handy for finding out what participating restaurants are nearby, what they serve, how people have found their visits and how to get there, in turn promoting the use of the service.

There is possibly an argument to say that one-use services feed into the innovation of other sites – in a year’s time will another company be able to use memoLane’s interface to create something both useful and interesting? But until everything is both useful and interesting, I suggest we prioritise the useful. Disagree? Let us know.

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posted by Tony at 14:04   _comments (0)
22 February
2011

Don’t TweetLouder, TweetBetter

By Tony, Social Media Manager

This week I tried out a new Twitter tool, TweetLouder, which analyses your iTunes and Last.fm playlists to provide you with a list of your favourite artists that use Twitter.

As a big music fan, I was drawn in and within a few minutes had followed over 20 of my favourite recording artists. Which was followed by an evening of un-following as it quickly became apparent that what makes a great songwriter doesn’t necessarily equate to an interesting tweet stream.

Whilst Twitter is great for reading the ramblings of extrovert rappers and opinionated songwriters, it’s not so attractive to serious musos who would rather dust off their rare B-sides than discover what their favourite artist is having for breakfast. (“Steak & eggs and a belgium waffle w berries and whipped cream….goodnight….” – cheers for that @asherroth)

This is indicative of a brand’s need to consider the appropriateness and direction of their social media activity. Different personalities, services and products require different channels, tones and frequencies. What makes a great washing up liquid doesn’t necessarily make for an entertaining friend you want daily updates from.

How many examples do you see each day of brands who are inappropriately using social media channels? Do you think their fan base is really after a regular, deep and meaningful relationship with their hoover or lawn mower, or are they really just there for the freebies?

This is by no means to say that brands shouldn’t use social media, a lot of brands use social media effectively. There is a place for the majority of product categories and services across social media in some shape or form. But as the murmurs from the boardroom increase in volume to “do social media”, it’s essential that someone, somewhere asks the question “why?” at every decision point. If someone, and often it should be the experts (i.e. us), doesn’t question in this way, a brand can end up with a Facebook wall, blog and/or Twitter stream drenched purely in outward noise, little interaction and lots of miffed faces come project review time.

Here’s some of the better follows resulting from my TweetLouder experience:

@rootsmanuva This pioneer of UK rap is as reliable for tweeting links to frequent U-Stream DJ sets or new releases on his Banana Klan album as your nearest student union is for playing Witness The Fitness tonight.

@Dolly_Parton The queen of country music hits the Twitter frequency as impressively as those high notes on stage with just the one tweet per day, be it her famous philosophical musings or glittery tour updates.

@SalaamRemi is the lesser known (and far superior) producer behind Amy Winehouse’s global success. He’s also helped the likes of The Fugees and Nas along their ways. Whilst he packs a good dose of tweeting into his day, you’ll get humorous jokes, relevant rap re-tweets and video links to his brand new material.

@carlbaratmusic is a must for fans of the Libertine who pops up once in a while to announce a new gig or release, share a photo or just to let his following know he’s still standing.

@ChemBros is a resourceful stream of information, be it news of The Chemical Brothers’ forthcoming releases and gigs, or simply the set they’re about to, or have just played.

Check this out
posted by Tony at 11:03   _comments (2)